PRIVACY POLICY

Information We May Collect

Depending on how you interact with Dar Al Hadaya, we may collect information including:

Contact Information

• name;
• telephone number;
• WhatsApp number;
• email address;
• delivery address; and
• other contact details.

Order Information

• products ordered;
• quantities;
• personalization requests;
• delivery instructions;
• order history;
• invoice information;
• payment status; and
• customer-service communications.

Personalization Information

Because we provide personalized gifts, customers may voluntarily provide:

• names;
• photographs;
• dates;
• personal messages;
• celebration details;
• wedding information;
• graduation information;
• newborn information;
• logos;
• artwork; and
• other material required to create an order.

We only request customers to provide information reasonably necessary for the requested product or service.

Information About Gift Recipients

Customers may provide information concerning another person so that we can personalize or deliver a gift.

This may include a recipient's:

• name;
• photograph;
• telephone number;
• delivery address; or
• personalized message.

Customers providing another person's personal information should ensure they have an appropriate lawful basis or authorization to provide that information.

We use recipient information primarily to produce and deliver the requested gift and for related legitimate operational purposes.

Payment Information

Payments may be processed through banks, payment gateways, electronic payment providers, card processors, or other third-party payment services.

Where a third-party payment processor handles a payment directly, Dar Al Hadaya may not receive or retain the customer's complete payment-card details.

We may retain transaction information such as:

• amount paid;
• payment status;
• transaction reference;
• payment method; and
• refund information,

where necessary for accounting, order management, fraud prevention, customer support, or legal obligations.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address;
• device type;
• browser type;
• operating system;
• website pages viewed;
• approximate location derived from technical information;
• referral source;
• date and time of access; and
• cookie or similar technology information.

We may use this information to maintain our website, understand usage, prevent fraud, improve performance, and improve the customer experience.

How We Use Personal Information

We may use information to:

• receive and process orders;
• communicate with customers;
• create personalized products;
• prepare designs and proofs;
• arrange delivery;
• collect or verify payments;
• issue invoices;
• provide customer support;
• process returns, replacements, or refunds;
• maintain order records;
• investigate complaints;
• prevent fraud and misuse;
• protect our legal rights;
• improve our products and services;
• maintain website security;
• perform accounting and business administration;
• comply with legal and regulatory obligations; and
• send marketing communications where legally permitted.

We will not use personal information for an incompatible purpose where doing so is prohibited by applicable law.

Photographs and Personalization Files

Customer photographs and customization materials are used primarily for designing, manufacturing, printing, engraving, fulfilling, and supporting the customer's order.

Dar Al Hadaya will not intentionally publish identifiable private customer photographs or private personalization materials in advertising or social media without an appropriate lawful basis or permission where required.

Legal Basis for Processing

Depending on applicable law and the circumstances, we may process information because:

• it is necessary to fulfil an order or contract;
• the customer has provided consent;
• processing is necessary for a legitimate business purpose permitted by law;
• processing is necessary to comply with a legal obligation; or
• another lawful basis applies.

Where consent is legally required, customers may withdraw consent subject to applicable law and any processing that remains legally necessary.

Marketing Communications

Where legally permitted, we may use contact information to communicate information about:

• new products;
• promotions;
• seasonal collections;
• special occasions;
• loyalty programs; or
• Dar Al Hadaya services.

Customers may ask us to stop sending direct marketing communications at any time.

Transactional messages relating to an existing order, payment, delivery, customer-service request, or legal requirement may still be sent where necessary.

WhatsApp and Social Media

If you communicate with us using WhatsApp, Instagram, Facebook, TikTok, or another third-party service, information may also be processed by the operator of that platform.

Use of those services is subject to the relevant platform's own privacy policy and terms.

Customers should avoid sending unnecessary sensitive information through social-media messages.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

• essential website functionality;
• security;
• remembering user preferences;
• analytics;
• measuring website performance; and
• advertising or marketing where legally permitted.

Where required by applicable law, we will request consent before placing non-essential cookies.

Users may also manage cookies through their browser settings.

Sharing Personal Information

We do not sell personal information as a standalone commercial product.

We may disclose information where reasonably necessary to service providers involved in operating Dar Al Hadaya, including:

• delivery and courier companies;
• payment processors;
• banks;
• website hosting providers;
• cloud-storage providers;
• CRM or order-management providers;
• IT providers;
• printing or production partners where required;
• professional advisers;
• accountants; and
• government or regulatory authorities where legally required.

Service providers should only receive information reasonably necessary for the relevant service.

International Data Transfers

Some technology, hosting, communication, payment, logistics, or cloud-service providers may process information outside the country in which the customer is located.

Where personal information is transferred internationally, Dar Al Hadaya will take measures required by applicable law to protect the information.

Data Security

Dar Al Hadaya takes reasonable technical and organizational measures designed to protect personal information against:

• unauthorized access;
• accidental loss;
• misuse;
• alteration;
• destruction; and
• unauthorized disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

Customers should also protect their own devices, accounts, passwords, and communications.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

Retention periods may depend on matters including:

• whether an order remains active;
• accounting requirements;
• tax or commercial-record obligations;
• warranty or complaint periods;
• dispute resolution;
• fraud prevention; and
• legal requirements.

Personalization files and photographs that are no longer reasonably required may be deleted or securely disposed of in accordance with our internal practices and applicable law.

Your Privacy Rights

Depending on the country and applicable law, individuals may have rights concerning their personal information, which may include the right to:

• request access;
• request correction;
• request deletion where legally applicable;
• object to certain processing;
• withdraw consent where processing depends on consent;
• request information concerning how their data is used; or
• exercise other rights provided by applicable privacy law.

Some requests may be limited where we are legally required to retain information or where another lawful exception applies.

Children's Information

Our products may be purchased as gifts for children, newborns, or families.

However, our commercial services are intended to be ordered by adults or persons legally capable of entering into the relevant transaction.

Where a customer provides a child's name, photograph, birth information, or other information for personalization, the customer confirms that they are authorized to provide the information.

We do not intentionally collect unnecessary personal information from children.

Third-Party Websites

Our website or social-media pages may contain links to third-party websites or services.

Dar Al Hadaya is not responsible for the independent privacy practices of third-party services.

Customers should review their privacy notices before providing personal information.

Business Transfers

If Dar Al Hadaya undergoes a legitimate restructuring, merger, acquisition, sale, or transfer of business assets, relevant personal information may be transferred as part of that transaction where permitted by law and subject to appropriate safeguards.

Legal Disclosure

We may preserve or disclose information where reasonably necessary to:

• comply with applicable law;
• respond to lawful government requests;
• comply with court orders;
• investigate fraud;
• enforce contractual rights;
• protect customers;
• protect Dar Al Hadaya's rights or property; or
• respond to legal proceedings.

Changes to This Privacy Policy

We may update this Privacy Policy when our operations, technology, services, or legal obligations change.

The latest version will be published on our official website or other appropriate channel and will show its most recent revision date.

Contact Us

For questions about this Privacy Policy or to submit a privacy-related request, please contact Dar Al Hadaya through the official contact information published on our website, invoice, WhatsApp account, or official social-media pages.